Privacy policy

At KLGSPICE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you may have regarding your information.

By using our website, placing an order, contacting us, or interacting with our store, you agree to the practices described in this Privacy Policy.

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Information We Collect

When you visit our website, place an order, create an account, contact us, or interact with our store, we may collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order information
  • Payment-related information
  • IP address
  • Device and browser information
  • Website activity, such as pages viewed, products viewed, cart activity, and interactions with our website
  • Customer service communications, including messages sent by email, contact form, or WhatsApp

We collect this information to process orders, provide customer support, improve our website, communicate with customers, and operate our business.

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How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Confirm payments and prevent fraud
  • Ship products to you
  • Send order confirmations, shipping updates, and customer service messages
  • Respond to your questions or support requests
  • Improve our website, products, services, and customer experience
  • Send marketing emails or promotional messages, only where permitted or with your consent
  • Personalize your shopping experience
  • Comply with legal, tax, accounting, regulatory, or security obligations
  • Enforce our policies, Terms of Service, and other agreements

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Payment Information

Payments are processed through secure third-party payment providers, including Shopify and other payment processors available at checkout.

KLGSPICE does not directly store your full credit card number. Payment information is handled by secure payment providers according to their own security standards and privacy policies.

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Shopify

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services online.

Shopify may collect and process personal information to help operate our online store, process payments, provide checkout services, support fraud prevention, power store features, and improve Shopify services.

Your information may be processed by Shopify according to Shopify’s own terms and privacy practices.

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Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business and provide services to you.

This may include:

  • Shopify and e-commerce service providers
  • Payment processors
  • Shipping carriers and fulfillment partners
  • Email and marketing service providers
  • Analytics and advertising partners
  • Customer service platforms
  • Fraud prevention and security providers
  • Professional advisors, such as accountants, legal advisors, or compliance providers
  • Government, regulatory, or law enforcement authorities when required by law

We only share information as needed for business, legal, security, marketing, or operational purposes.

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Marketing Communications

If you subscribe to our email list, create an account, make a purchase, or otherwise opt in where required, we may send you emails about product updates, promotions, new launches, special offers, or KLGSPICE news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us.

Even if you opt out of marketing messages, we may still send you non-marketing messages related to your orders, transactions, account, shipping, customer service, or legal notices.

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Cookies and Tracking Technologies

Our website uses cookies and similar technologies to help the site function, remember your cart, improve your shopping experience, analyze website traffic, support security, and assist with advertising or marketing.

Cookies may collect information such as your IP address, browser type, device information, pages visited, products viewed, referral source, and shopping activity.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions, including cart and checkout features.

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Analytics and Advertising

We may use analytics and advertising tools to understand how customers use our website, measure marketing performance, improve our store, and show relevant ads.

These tools may use cookies, pixels, or similar technologies to collect information about your website activity.

Depending on your location, you may have the right to opt out of certain data sharing, targeted advertising, or tracking activities.

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Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of certain marketing communications
  • Opt out of certain data sharing or targeted advertising where applicable
  • Request more information about how your personal information is used

To make a privacy request, please contact us using the information listed below.

We may need to verify your identity before processing certain requests.

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Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, business records, legal compliance, accounting, fraud prevention, and dispute resolution.

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or business necessity.

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Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information.

However, no website, online store, payment system, or electronic transmission is completely secure. We cannot guarantee absolute security of your information.

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Third-Party Links

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

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Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can review and delete the information if appropriate.

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International Customers

If you access our website from outside the United States, your personal information may be processed, stored, or transferred in the United States or other locations where our service providers operate.

By using our website or placing an order, you understand that your information may be transferred to and processed in jurisdictions that may have different privacy laws than your location.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

Any updates will be posted on this page with a new “Last updated” date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

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Contact Us

For questions about this Privacy Policy or to make a privacy-related request, please contact us:

KLGSPICE
Re: Privacy Compliance
5200 Sigstrom Drive
Carson City, Nevada 89706, USA

Email: support@klgspice.com
WhatsApp: +1 775 230-1227