Terms of service

This website is operated by KLGSPICE. Throughout the site, the terms “we,” “us,” and “our” refer to KLGSPICE. By accessing our website, browsing our store, or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this site.

Please read these Terms carefully. If you do not agree with these Terms, you should not access the website, use our services, or purchase our products.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

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Online Store Terms

By using this website or purchasing from us, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for your minor dependent to use this website.

You agree not to use our website, products, or services for any unlawful, unauthorized, fraudulent, or prohibited purpose.

Any violation of these Terms may result in cancellation of your order, refusal of service, or termination of your access to our website.

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General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time, to the extent permitted by law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, service, product content, branding, images, descriptions, or materials without our prior written permission.

You understand that your content, excluding payment information, may be transferred unencrypted across various networks. Credit card and payment information is handled securely through Shopify and payment providers.

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Product Information

We make every effort to display product information, descriptions, images, pricing, ingredients, and availability as accurately as possible.

However, we do not guarantee that all product descriptions, colors, images, packaging, pricing, or other content on the website will always be complete, accurate, current, or error-free.

Product packaging, labels, ingredients, and availability may change from time to time. Customers are responsible for reviewing the product packaging, ingredients, and any applicable allergen information before use.

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Food Product Disclaimer

KLGSPICE products are food and snack products. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Any product descriptions, traditional ingredient references, or freshness-related statements are provided for general informational and marketing purposes only and should not be understood as medical, health, or therapeutic claims.

If you have allergies, dietary restrictions, sensitivities, medical conditions, or questions about whether a product is appropriate for you, please review the product label carefully and consult a qualified professional before consuming.

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Prices, Promotions & Availability

Prices, promotions, discounts, product availability, and shipping offers are subject to change at any time without notice.

We reserve the right to modify, limit, discontinue, or cancel any product, offer, discount code, promotion, or service at any time.

Discount codes and promotions cannot be combined unless clearly stated. Promotional offers may be limited by date, quantity, customer, location, product, or order value.

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Orders & Order Acceptance

Placing an order does not guarantee acceptance of the order.

We reserve the right to refuse, limit, cancel, or hold any order at our discretion, including orders that appear to be fraudulent, high-risk, inaccurate, incomplete, unusually large, or in violation of these Terms.

If we cancel or modify an order, we may attempt to notify you using the email, billing address, phone number, or other contact information provided at checkout.

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Billing & Account Information

You agree to provide accurate, complete, and current billing, shipping, and contact information for all purchases.

You are responsible for ensuring that your shipping address, email address, phone number, and payment information are correct before placing an order.

KLGSPICE is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete customer information.

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Shipping

Shipping times, rates, restrictions, and delivery-related terms are explained in our Shipping Policy.

By placing an order, you agree to the terms of our Shipping Policy.

KLGSPICE is not responsible for carrier delays, weather delays, service interruptions, stolen packages, or delivery issues once an order has been handed over to the shipping carrier.

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Returns & Refunds

Returns, refunds, replacements, store credits, cancellations, damaged items, missing items, and incorrect items are handled according to our Return & Refund Policy.

Because our products are consumable food items, all sales are final once an order has been processed or shipped, except where a replacement, store credit, or refund is approved by our team after review.

By placing an order, you agree to the terms of our Return & Refund Policy.

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Third-Party Tools & Services

We may provide access to third-party tools, apps, payment processors, shipping carriers, or services that we do not own or control.

These third-party services are provided on an “as available” and “as is” basis. We are not responsible for the actions, policies, content, delays, errors, or practices of third-party providers.

Your use of third-party services may be subject to their own terms and policies.

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Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, accuracy, availability, policies, or practices of any third-party websites. Accessing third-party links is at your own risk.

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User Comments, Reviews & Submissions

If you submit reviews, comments, photos, feedback, suggestions, messages, or other content to us, you agree that we may use, reproduce, edit, publish, translate, and display that content in connection with our business, marketing, website, and customer service.

You agree not to submit content that is unlawful, abusive, threatening, defamatory, misleading, obscene, discriminatory, harmful, or that violates the rights of another person or business.

We reserve the right to remove or edit user content at our discretion.

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Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

By using our website or purchasing from us, you agree to the collection and use of information as described in our Privacy Policy.

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Errors, Inaccuracies & Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions and to update, modify, or cancel orders if any information is inaccurate at any time, without prior notice, including after an order has been submitted.

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Prohibited Uses

You are prohibited from using our website, products, content, or services:

For any unlawful purpose
To violate any laws or regulations
To infringe upon our intellectual property rights or the rights of others
To submit false or misleading information
To upload or transmit viruses, malware, or harmful code
To collect or track personal information of others
To interfere with the security or operation of the website
To commit fraud, abuse, harassment, or harmful conduct
To resell, copy, or misuse our content, images, branding, or materials without permission

We reserve the right to terminate your use of the website or service for violating any prohibited use.

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Intellectual Property

All content on this website, including text, graphics, logos, product names, product images, packaging images, icons, designs, videos, and branding, is owned by or licensed to KLGSPICE and is protected by applicable intellectual property laws.

You may not use, copy, reproduce, modify, distribute, display, or exploit any website content without our prior written permission.

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Disclaimer of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, timely, error-free, or available.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

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Limitation of Liability

To the fullest extent permitted by law, KLGSPICE, its owners, employees, affiliates, partners, suppliers, service providers, and representatives shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website, products, services, or any order purchased from us.

This includes, but is not limited to, damages related to lost profits, lost revenue, lost data, product use, shipping delays, delivery issues, website errors, or third-party service failures.

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Indemnification

You agree to indemnify, defend, and hold harmless KLGSPICE, its owners, employees, affiliates, partners, suppliers, service providers, and representatives from any claim, demand, loss, liability, expense, or damage, including reasonable attorneys’ fees, arising from your breach of these Terms or your violation of any law or the rights of a third party.

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Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that portion shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable.

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Termination

These Terms remain in effect unless terminated by either you or us.

We may terminate or suspend your access to the website or services at any time, without notice, if we believe you have violated these Terms or engaged in conduct that may harm KLGSPICE, our customers, or our business.

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Entire Agreement

These Terms of Service, together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and any other policies posted on this website, constitute the entire agreement between you and KLGSPICE regarding your use of the website and purchase of products.

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Governing Law

These Terms of Service shall be governed by and interpreted according to the laws of the State of Nevada, USA, without regard to conflict of law principles.

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Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

It is your responsibility to review this page periodically. Your continued use of the website after any changes are posted constitutes acceptance of those changes.

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Contact Us

For questions about these Terms of Service, please contact us:

Email: support@klgspice.com
WhatsApp: +1 775 230-1227