Refund policy

At KLGSPICE, we take pride in the quality, freshness, and care we put into every order. Because our products are consumable food items, all sales are final once an order has been processed or shipped.

If your order arrives damaged, incorrect, or missing an item, please contact us within 7 days of delivery so our team can review and help.

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Returns

For food safety and quality reasons, we do not accept returns or exchanges on consumable food products, whether opened or unopened.

Please do not send any product back to us unless our team has provided written return authorization. Unauthorized returns will not be accepted.

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Order Issues

If there is a problem with your order, please contact us within 7 days of delivery.

This includes:

  • Damaged items
  • Incorrect items
  • Missing items
  • Defective packaging
  • Order fulfillment errors

To help us review the issue, please include:

  • Your order number
  • Clear photos of the product
  • Clear photos of the shipping box or mailer
  • Clear photos of the shipping label
  • A short description of the issue

After review, we may offer a replacement, store credit, or refund depending on the situation.

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Damaged Items

Please inspect your order when it arrives.

If your item arrives damaged, contact us within 7 days of delivery with your order number and clear photos of the damaged product and packaging.

Once reviewed, our team will determine the best available solution.

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Incorrect or Missing Items

If you received the wrong item or your order is missing an item, please contact us within 7 days of delivery.

Please include your order number and clear photos of what you received so our team can review and help correct the issue.

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Refunds

Refunds are only issued when approved by our team after review.

If a refund is approved, it will be processed back to the original payment method used at checkout.

Please allow 5–10 business days for the refund to appear, depending on your bank, credit card company, or payment provider.

Original shipping charges are non-refundable unless the issue was caused by an error on our part.

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Replacements or Store Credit

In some cases, we may offer a replacement or store credit instead of a refund.

Replacement orders are subject to product availability and may be shipped using the standard shipping method.

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Non-Returnable Items

The following items are final sale and cannot be returned:

  • Food products
  • Opened or unopened consumable products
  • Sale or promotional items
  • Sample products
  • Gift cards
  • Products damaged due to misuse, storage conditions, or handling after delivery

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Cancellations

Orders can only be canceled before they are processed, packed, or shipped.

Once an order has been processed, packed, or shipped, it cannot be canceled.

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Shipping Address Issues

Customers are responsible for entering the correct shipping address at checkout.

KLGSPICE is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

If a package is returned to us due to an incorrect address, refused delivery, failed delivery attempts, or an address issue, we may offer to reship the order at the customer’s expense.

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Delivered Packages

If tracking shows that your package was delivered but you cannot locate it, please check your mailbox, front desk, parcel locker, delivery area, building management, neighbors, or anyone who may have received the package on your behalf.

If you still cannot locate the package, please contact us with your order number and tracking number. We will review the situation and help where possible, but we cannot guarantee a refund or replacement for packages marked as delivered by the carrier.

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Contact Us

For help with an order, please contact us:

Email: support@klgspice.com
WhatsApp: +1 775 230-1227

Please include your order number so we can help you faster.